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Shipping and Receiving Policy

Please carefully read our terms and conditions for shipping and freight. The customer agrees to be bound by this agreement and accepts all terms and conditions.

LTL/FREIGHT: It is the responsibility of the customer to open and inspect all packaged products at the time of delivery.

SHIPPING METHOD: All LTL freight will be shipped prepaid and add via best way unless otherwise specified. Shipments will not be processed until a complete and full shipping address is received. Proformance Supply will only ship to addresses within the US or Canada that can be verified according to our standards. Proformance Supply cannot ship to PO, APO or FPO Boxes.

ADDITIONAL FREIGHT: Additional freight/accessorial charges incurred by Proformance Supply will be billed to the customer. These include, but are not limited to:

• Lift Gate Requirements: If the recipient address does not have a loading dock then a lift gate is required, and a lift gate charge will apply. If the customer is unable to determine if a lift gate is required, then it will be assumed that one is. Additional fees will also apply if a lift gate is needed but it wasn’t specified in the original shipment. All delivery addresses in residential areas will require lift gates.

• Inside Delivery: If the shipment must be delivered into a building or onto a building site by the freight carrier, inside delivery charges will apply, (even if the pallet(s) are set inside a doorway).

• Delivery Contact: For all LTL shipments a contact name and phone number is required. Shipments may not be processed without contact information.

• Delivery Appointments: Additional fees will apply for scheduled delivery date and/or time.

• Residential/Commercial: Shipment must be specified as to whether it is residential or commercial. If the shipment is not specified, then it will be assumed to be commercial. If the delivery is residential, additional fees will apply. • Limited Access Delivery: Additional fees will apply for delivery to the following types of locations (including, but not limited to): schools, colleges and universities without a dock, construction sites, mine sites, nuclear power plants, military bases/installations, parks, farms, ranches, and airports.

• Reconsignment / Redelivery / Refused Shipments: Customer will be responsible for any/all reconsignment, redelivery and refused shipment fees. (Refused shipment due to damage will not have additional fees.)

SHORTAGES: All claims for shortages on a shipment must be received within (3) days of receipt of shipment.

OBVIOUS FREIGHT DAMAGE: If a shipment is received with obvious freight damage, REFUSE the shipment. If you choose not to refuse the shipment, the shipment must be signed “Received as Damaged” and contact Proformance Supply IMMEDIATELY in order for Proformance Supply to file a damage claim**. If the shipment was not signed for as damaged where obvious freight damage has occurred, it will greatly hamper the ability of the claims process. If the freight was sent on Proformance Supply's account, Proformance Supply will handle the claims process. If the freight is shipped on the customer’s account, it is the customer’s responsibility to process the claim with the carrier. Proformance Supply accepts zero responsibility for handling any freight claims that do not ship on its account. Customer has 24 hours from receipt of receiving shipment to contact Proformance Supply about obvious freight damage. Proformance Supply reserves the right to request photographs of any damages for claims purposes. If you do not notify Proformance Supply of damaged goods within the first 24 hours of arrival, our regular return policy will override any claim of damage.

CONCEALED FREIGHT DAMAGE: CUSTOMER MUST REMOVE WRAP BEFORE SHIPPER LEAVES. IF THERE IS DAMAGE TO THE PRODUCT IT MUST BE SIGNED FOR AS DAMAGED UPON ARRIVAL. If a shipment is received with concealed freight damage, contact Proformance Supply IMMEDIATELY upon discovery of the damage. If the freight was shipped on Proformance Supply's account, Proformance Supply will handle the claims process. If the freight is shipped on the customer’s account, it is the customer’s responsibility to process the claim with the carrier. Proformance Supply accepts zero responsibility for handling freight claims that do not ship on its account. Customer has (3) business days from receipt of shipment to contact Proformance Supply about concealed freight damage. Proformance Supply reserves the right to request photos of any damages for claims purposes.

SMALL PACKAGES:

SHIPPING METHOD: Small packages will ship prepaid via UPS, FEDEX or SPEEDEE unless otherwise specified. Small packages will ship via 3rd party accounts (UPS and FedEx) with Proformance Supply's prior approval. Proformance Supply will only ship to addresses within the US or Canada that can be verified according to our standards. Proformance Supply cannot ship to PO, APO or FPO Boxes.

SHORTAGES: All claims for shortages on a shipment must be received within (3) days of receipt of shipment.

DAMAGES: If merchandise arrives with visible damage, the customer must REFUSE the package back to the carrier attempting delivery. If the package is accepted, it MUST BE NOTED on the carrier’s delivery record in order for Proformance Supply to file a damage claim**. Keep the product and the original box/packing it arrived in, and IMMEDIATELY notify Proformance Supply. If you do not notify Proformance Supply of damaged goods within the first 24 hours of arrival, our regular return policy will override any claim of damage. The common carriers who deliver Proformance Supply products to you are responsible for loss and damages. Acceptance of the shipment by you, the customer, is acknowledgment that all items were delivered in good condition. It is the responsibility of the customer to open and inspect all packaged products at the time of delivery. Any damages must be notated by the delivery person or a damage claim cannot be filed. Failure to find and report concealed damages will result in a loss to the customer. Shipping charges on returned items are the customer’s responsibility. Proformance Supply will pay for shipping on replacement or exchange item(s) under warranty. The return shipping method is at the discretion of Proformance Supply.

**DAMAGES CLAIMS: Proformance Supply will handle the claims and replacement process if shipped on Proformance Supply's account. If the shipment is shipped on customer or 3rd party accounts, it is the customer’s responsibility to process the claim with the carrier. Proformance Supply accepts zero responsibility for handling freight claims that do not ship on our own account. Proformance Supply reserves the right to request photographs of damages for claims purposes. Damage claims must be filed within 24 hours of receipt of receiving shipment.